Applications drive a company's business processes—but the challenges of supporting heterogeneous application environments are increasing. Leading companies are outsourcing to LUCID, relying on us to manage application environment complexity cost-effectively.
Through LUCID Management services, we deliver a full range of capabilities including :
- Production Support : Performance monitoring, document support, user testing and patches.
- Application Maintenance : Break/fix, help disk, Problem management.
- Small-scale enhancements : Release management, user requests, application advice.
- Service Management : Client support, change management, service reporting.
Our industrialized delivery approach integrates the required technologies, people and service levels. We have developed the requisite skills and infrastructure to manage IT environments in order to deliver measurable results.
- We Help Clients To :
Reduce total cost of ownership for application management by 20 to 50 percent.
Improve maintenance support and enhancement productivity by 20 to 30 percent.
Improve service execution through over 99 percent achievement of critical service levels.
Improve application availability through over 99 percent uptime.